On the website it says this
""If you do qualify, you will have 14 full days to decide whether or not this weight loss system is perfect for you. You’ll be charged for the full month supply that you’ll be receiving ONLY if you don’t cancel and return the package before your trial period ends. This is the final day this will be available, so please take advantage of this offer while it is still available. "
And yet when I want to return the product the email I get says this:
You will not be charged the $59.95 for the free trial if we receive the package back before the 14 days trial period is over. (how is being charged 59.95 = a free trial?) If the package arrives after that, then you will still be refunded.
Mixed message, mistake or misleading?
Showing posts with label wu yi tea. Show all posts
Showing posts with label wu yi tea. Show all posts
Monday, January 19, 2009
Thursday, January 15, 2009
Wu Yi response
From: Wu-Yi Source Support (support@easyweightlosstea.com)
Sent: Sat 12/06/08 4:32 PM
To:
Hello,
You have been removed from our autoship program; however as per the Terms and Conditions which you agreed to before ordering, your card will be charged the discounted rate of $59.95 for the full month’s supply of slimming tea after the completion of trial period.
You will not be charged the $59.95 for the free trial if we receive the package back before the 14 days trial period is over. If the package arrives after that, then you will still be refunded. (ok, hmmm try if for 14 days and if you don’t like it return it, but wait if you want to be refunded, send before the 14 days is up?? Anyone else confused?)
Please return the portions of Tea and Wu-Yi Burn Pills you wish to be refunded for to:
(I am sending all but 2 packets of tea and bottle of pills unopened back via UPS Ground)
Wu-Yi Source
3919, 109th Street Urbandale,
IA, 50322
US
Please send package back either UPS, FedEx, or if you prefer to ship via USPS, please ask for “Delivery Confirmation”. You will be provided with a tracking code - it is very important to PLEASE KEEP THIS TRACKING CODE.
Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. Please include correspondence in the package with your reason for return and write your RMA (Return Merchandize Authorization) number CLEARLY on the outside of the package so that we can identify it as yours, which is: 4223248
Shipping charges are not refunded. Your order must be marked with the order date to clarify that your order is still within the 60 day refund period. (hey remember earlier, I don’t remember when I ordered and there is no invoice in the package??)
I can tell you that although it may not be for everyone, Wu-Yi slimming tea personally helped me to lose weight and gave me an incredible rush of new life. I hate to see you go but I do understand how difficult losing weight can be. I’d like to thank you for giving it an honest effort.
Have I addressed all of your concerns or is there something else that I can help you with today?
Respectfully,
Victoria
Wu-Yi Source Support Team
No Comments
Sent: Sat 12/06/08 4:32 PM
To:
Hello,
You have been removed from our autoship program; however as per the Terms and Conditions which you agreed to before ordering, your card will be charged the discounted rate of $59.95 for the full month’s supply of slimming tea after the completion of trial period.
You will not be charged the $59.95 for the free trial if we receive the package back before the 14 days trial period is over. If the package arrives after that, then you will still be refunded. (ok, hmmm try if for 14 days and if you don’t like it return it, but wait if you want to be refunded, send before the 14 days is up?? Anyone else confused?)
Please return the portions of Tea and Wu-Yi Burn Pills you wish to be refunded for to:
(I am sending all but 2 packets of tea and bottle of pills unopened back via UPS Ground)
Wu-Yi Source
3919, 109th Street Urbandale,
IA, 50322
US
Please send package back either UPS, FedEx, or if you prefer to ship via USPS, please ask for “Delivery Confirmation”. You will be provided with a tracking code - it is very important to PLEASE KEEP THIS TRACKING CODE.
Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. Please include correspondence in the package with your reason for return and write your RMA (Return Merchandize Authorization) number CLEARLY on the outside of the package so that we can identify it as yours, which is: 4223248
Shipping charges are not refunded. Your order must be marked with the order date to clarify that your order is still within the 60 day refund period. (hey remember earlier, I don’t remember when I ordered and there is no invoice in the package??)
I can tell you that although it may not be for everyone, Wu-Yi slimming tea personally helped me to lose weight and gave me an incredible rush of new life. I hate to see you go but I do understand how difficult losing weight can be. I’d like to thank you for giving it an honest effort.
Have I addressed all of your concerns or is there something else that I can help you with today?
Respectfully,
Victoria
Wu-Yi Source Support Team
No Comments
Wednesday, January 7, 2009
Wu-Yi Response
Wu-Yi Response
Hello,
We apologize for any trouble.
Concerning your matter ,We would like to inform you that according to our database , you have placed the order for our tea on Nov 25, 2008 (hmm don’t remember that) under your name and email address :
According to our database , you have received the free trial package on Dec 3, 2008 , So your 14 days trial period starts onDec 3, 2008 and will be completed on Dec 17, 2008 .
You will not be charged the $59.95 for the free trial if we receive the package back before the 14 days trial period is over or before Dec 17, 2008 . If the package arrives after that, then you will still be refunded.
Please let us know, if you have any questions.
We are always here and happy to assist you.
Thanks
Victoria
Wu-Yi Source Support Team
I do have to give them Kudos for quick and helpful customer service - something you do not get everyday!!
Hello,
We apologize for any trouble.
Concerning your matter ,We would like to inform you that according to our database , you have placed the order for our tea on Nov 25, 2008 (hmm don’t remember that) under your name and email address :
According to our database , you have received the free trial package on Dec 3, 2008 , So your 14 days trial period starts onDec 3, 2008 and will be completed on Dec 17, 2008 .
You will not be charged the $59.95 for the free trial if we receive the package back before the 14 days trial period is over or before Dec 17, 2008 . If the package arrives after that, then you will still be refunded.
Please let us know, if you have any questions.
We are always here and happy to assist you.
Thanks
Victoria
Wu-Yi Source Support Team
I do have to give them Kudos for quick and helpful customer service - something you do not get everyday!!
Saturday, January 3, 2009
Return of Wu-Yi
Dear Victoria,
I will be sending back all 2 packets of the tea and the pills unopened. As I stated in my earlier e-mail, I have no idea when this was ordered as there was no paperwork in the box I received and it has been so long I had forgotten all about it.
I received the package on Thursday, 12/4 and I am sending back today 12/8 I should be well within the 14 day trial time.
Sincerely,
Debby
I will be sending back all 2 packets of the tea and the pills unopened. As I stated in my earlier e-mail, I have no idea when this was ordered as there was no paperwork in the box I received and it has been so long I had forgotten all about it.
I received the package on Thursday, 12/4 and I am sending back today 12/8 I should be well within the 14 day trial time.
Sincerely,
Debby
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